Making AI-Powered Learning Simple: Writing FAQs for Embibe’s Ecosystem of Apps
Overview
Embibe’s AI-powered apps—Embibe Learning Outcomes App (Embibe Student App), Embibe School App, Embibe Parent App, Embibe Lab Experiments App, and Embibe Lens App—bring powerful personalization to learning. However, with a wide range of features and micro-features, navigating them can feel overwhelming.
To simplify this, I created the helpdesk section, writing clear, user-friendly FAQs that help students, parents, and teachers effortlessly understand every feature and functionality.
The Challenge
Embibe’s ecosystem of apps offers a wide range of features, from 3D learning and adaptive practice to real-time progress tracking and school management tools.
The challenge was to:
✅ Cover every feature and micro-feature without overwhelming users.
✅ Keep content clear and concise so users could find quick solutions, not lengthy explanations.
✅ Ensure consistency in voice, tone, and structure across all apps.
✅ Optimize for discoverability so users could easily find the answers they needed.
The Approach
Selecting the Right Questions
Rather than guessing what users needed, I took a data-driven approach:
🔍 Explored every feature and micro-feature from a user’s perspective to identify areas that required clarification.
📊 Analyzed customer support queries to ensure the most frequently asked questions were covered.
Writing for Real People
Every answer was crafted with the user in mind:
💬 Conversational tone to keep it natural and engaging.
❌ No jargon, making it easy for non-tech-savvy users to understand.
🎯 Clear and concise, providing just the right information—no fluff, only what users needed.
Organizing for Ease of Use
With multiple apps and countless features, I ensured seamless navigation:
📌 Logical categorization – FAQs were grouped into clear sections, with separate tabs for different modules of the Embibe Student App (Learn, Practice, Test, Achieve, etc.) and dedicated tabs for other apps.
🔎 Search-friendly phrasing – Questions were worded the way users naturally ask, with additional tags to make them easy to find.
What I Wrote
Here’s a glimpse into the organized, easy-to-navigate helpdesk:
Few sample FAQs:
The Results
📉 Fewer support queries – A well-structured, search-friendly helpdesk enabled users to find answers on their own, reducing product-related queries in live support.
✅ Smoother onboarding – New users could easily discover and use app features without extra guidance.
🗣 Better engagement – Clear, to-the-point explanations encouraged users to explore and make the most of the apps’ features.
The Takeaway
Writing FAQs may seem like a small task, but it has a big impact on user experience. 🏆 It’s like giving technology a voice 🗣️—reducing frustration 😖, increasing engagement 🚀, and empowering users 💡 to make the most of the product.
➡️ Check out the live helpdesk: Embibe Helpdesk (The content is subject to change as the products and their features are evolving continuously.)